FAQ

  • Is it safe to use recycled materials?

    All the materials we use are REACH and RoHS compliant. Meaning that we know what the material is made of and where it comes from.
  • Why are you using cardboard spools?

    We’re all about recycling. That’s why our spools are recycled as well. They’re made of 100% recyclable cardboard and can be recycled again when you’ve used up your refilament.
  • What is the processing temperature?

    For our dashboard black refilament it’s around 240ºC and we advise a platform temperature around 90 ºC. Our PET bottle refilament prints best around 230 ºC and at a platform temperature around 70ºC.
  • What is the (exact) diameter of refilament?

    Our 2,85 mm diameter refilament has a maximum tolerance of ±0,1mm and our 1,75 mm refilament has a tolerance of ±0,05 mm.
  • When will my order be delivered?

    If it’s shipped within the Netherlands, we aim to process your order within one day (during working days).
  • Can I become a refilament reseller?

    Yes, this is possible. Just send your request to info@refil.nl
  • Do you deliver to schools and universities?

    Of course we do! We encourage educational institutes to train the new generation of makers to be more sustainable. Therefore we offer a standard discount of 10% to schools and universities which can go up to 25%.
  • Are you working on new materials?

    Yes, we are! We’re constantly scouting for new waste streams to convert into refilament. Subscribe to our newsletter and be the first to know when we’re launching a new material.
  • Is your webshop the only place where I can get refilament?

    No, there are several resellers around the world offering Refil
  • How do I pay in your webshop?

    Our webshop offers transactions via Ideal, creditcard and bank transfer. All payments are securely processed by MultiSafePay. We are currently working on payments via PayPal as well. For ordering large quantities (>40) please send an email to info@refil.nl
  • Who built this awesome website?

    The guys from the Zolderkamercollectief

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